Overview

A comprehensive approach to mental health and crisis response better equips call takers, dispatchers, and responding officers to handle crisis situations effectively through ongoing training, performance measures, and accountability mechanisms. Mental health and crisis response can include models for co-response or diverted response that involve partnerships with the behavioral health community.

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Self-Review Tool

The Knowledge Lab is developing an online self-review tool to help agencies reflect on their current policies and practices evaluate them against research and evidence-informed practices their performance in key areas of policing. This tool is intended to provide a snapshot of where an agency currently stands within this core practice area. There are no right or wrong answers, only an opportunity for honest reflection, learning, and continuous improvement.

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Resources Related to Mental Health and Crisis Response

  • Reset

Video | 2022

Crisis Response for Rural Communities

  • Mental Health and Crisis Response

Video | 2022

Justice Briefing Live: Responding to Homelessness: Effective Strategies for Law Enforcement and Community Partners

  • Community Trust and Partnerships
  • Mental Health and Crisis Response

Research Brief | 2022

Mental Health Conditions & Developmental Disabilities: Why Know the Difference

  • Community Trust and Partnerships
  • Mental Health and Crisis Response

Guidebook/Tool | 2022

Mental Health Training: Strategies for Small and Rural Law Enforcement Agencies

  • Mental Health and Crisis Response
  • Training and Education

Video | 2022

Policing and People with Developmental Disabilities: Emerging Issues in the Field

  • Community Trust and Partnerships
  • Mental Health and Crisis Response

Case Study | 2022

Selecting 911 Calls for Alternative Emergency Response: Lessons from Long Beach, California

  • Community Trust and Partnerships
  • Mental Health and Crisis Response

Case Study, Report | 2022

Small & Rural Agency Crisis Response: A National Survey and Case Studies

  • Mental Health and Crisis Response

Video | 2022

Transforming Dispatch and Crisis Response Services: Meeting Challenges with Innovation

  • Community Trust and Partnerships
  • Mental Health and Crisis Response

The information provided within these modules has been gathered from various sources, including legal reviews, research, and practitioner and department-developed resources. These webpage modules are intended to be a guide for departments to use to improve their policing practices. Additional information and resources may be needed to implement the recommendations successfully. This resource is intended to be dynamic, and the Knowledge Lab will continue to update and add to these modules to provide additional and current guidance for departments.

Explore the Complete Resources Library

Access the complete Resources Library to explore a wide range of strategies, tools, and best practices that support agencies, practitioners, and communities.