Overview
A comprehensive approach to mental health and crisis response better equips call takers, dispatchers, and responding officers to handle crisis situations effectively through ongoing training, performance measures, and accountability mechanisms. Mental health and crisis response can include models for co-response or diverted response that involve partnerships with the behavioral health community.
Self-Review Tool
The Knowledge Lab is developing an online self-review tool to help agencies reflect on their current policies and practices evaluate them against research and evidence-informed practices their performance in key areas of policing. This tool is intended to provide a snapshot of where an agency currently stands within this core practice area. There are no right or wrong answers, only an opportunity for honest reflection, learning, and continuous improvement.
Resources Related to Mental Health and Crisis Response
Guidebook/Tool | 2023
911 Dispatch Call Processing Protocols: Key Tools for Coordinating Effective Call Triage
The information provided within these modules has been gathered from various sources, including legal reviews, research, and practitioner and department-developed resources. These webpage modules are intended to be a guide for departments to use to improve their policing practices. Additional information and resources may be needed to implement the recommendations successfully. This resource is intended to be dynamic, and the Knowledge Lab will continue to update and add to these modules to provide additional and current guidance for departments.